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Wallet icon Coin icon Rate 50 000 CZK - 100 000 CZK / month
Timer icon Form of cooperation Full-time / 40% Remote
Briefcase icon Sector Insurance
Location icon Location Praha
Start date 02.12.2024 or by agreement
Technology
  • ServiceNow
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Offer description

  • regularly check and update data in CMDB
  • diagnose and resolve technical issues related to configuration items and their relationships
  • perform automated discovery processes using ServiceNow
  • analyze and process requests for improvement of data structures and processes
  • work with local teams to ensure accuracy and integrity of IT assets
  • support users in accessing and managing data in the CMDB
  • assist in training users on the use of the ServiceNow platform
  • detect and correct data inconsistencies in the CMDB
  • communicate with internal company representatives regarding data quality and technical issues
  • gather input and requests to improve the CMDB and related processes

Requirements

  • basic knowledge of IT infrastructure
  • experience working with data, ideally in IT asset management or configuration
  • awareness of the ServiceNow platform, especially the CMDB and ITAM modules
  • ability to diagnose and resolve issues related to data and processes in the CMDB
  • experience with data collection and analysis, ideally using automated tools such as ServiceNow Discovery
  • interest in further development in the field of configuration management and IT asset management
  • ability to work independently and in a team, with an emphasis on detail and accuracy
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