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Wallet icon Coin icon Rate 60 000 CZK - 70 000 CZK / month
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Card, payment
Location icon Location Praha
Start date 01.05.2025 or by agreement
Technology
  • MS Windows Server
  • UNIX/Linux
  • Oracle
  • JIRA
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Offer description

  • providing technical support to banking institutions and internal users via email, chat and ticketing system
  • responsibility for assigned tickets, including their resolution within the SLA
  • identification of technical errors and suggestions for improving application performance
  • cooperation with development teams and external suppliers in finding and fixing errors
  • participation in resolving internal incidents, including root cause analysis
  • support in deploying new versions of applications and their updates
  • participation in the management of projects related to the operation of applications
  • assistance in testing new application functionalities
  • providing feedback to development teams and vendors to improve functionality
  • user account and permission management
  • creation and maintenance of technical documentation and knowledge base

Requirements

  • at least 2 years of experience in an application support position or similar technical role
  • basic knowledge of SQL and ability to write simple queries in Oracle DB
  • experience working in a Linux environment and familiarity with its basic commands
  • experience with the Jira ticketing system
  • Familiarity with the Windows Server environment and ability to solve basic problems
  • ability to communicate effectively in Czech and English
  • ability to work independently and within a wider team
  • experience with setting user permissions and access
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